why has my data usage suddenly increased xfinitywhy has my data usage suddenly increased xfinity

They are simply there to negotiate you into a different plan. They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. Same is happening to me right now. We dont go over this limit ever. @user_61cb1f did you get this resolved? (I have no idea what a GB, MB, TB is, etc.) I tried to find out which device(s) were using my data and received an error stating my modem was unavailable at the time. So far we have had no luck getting any explanation. Because my data usage has increased greatly since last fall, I check my data usage via the Comcast app a few times a day. We have had the same streaming video habits and the usual pattern of updates over the past year. Suddenly 2 of us (retirees) have increased data usage by 10 times! I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. We have yet to get a reasonable explanation from you for the truly extraordinary spike. Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. He finished installing my new modem and left. If so, Ive never seen it and I read the entire recap. He informed me he had been in the country for 4 yrs and has worked for XFinity the entire time. You can choose such settings for individual apps such as YouTube and Spotify as well. Xfinity phone and chat are not there for you. Go into these conversations armed for a fight to be heard. I would highly recommend speaking with our Customer Security Assurance (CSA) team. I will be cancelling services with this predatory provider. "You could upgrade to our unlimited data plan to avoid overage charges!" Otherwise, just keep them off to solve why is my iPhone using so much data. Our team can most definitely take a further look at this issue. In the Settings App, go to Home - Network and Internet - WiFi. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. I called the guy back but the call went to v/m. See https://comca.st/3KQF8q9for an example. I spoke to someone this morning and they took a look at my account with me. Business Hours:8:00am - 12:00am EST, 7 days a week. Ready to drop Comcast once and for all!!!!!!!! Highly doubt that. You will see your data usage of specific apps and in a period of time. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. No harm in stopping in to discuss their home internet plans. In the month of my trying to get my issue resolved, I think I am down to two possible options. Are those hotspots using MY INTERNET DATA? Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! I had several people say they were sending me the data. Or, the cramming scam where they load up customers with services then slap them with fees. Step 3 - Then tap and open Data usage. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. They would be the experts in this field of concern. Will I be alerted when I reach or exceed my data usage plan? Hey there! I used 4.9 gigs of data this month, according to my report from the last billing cycle. How to Stop It. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. I set aside 2-hour increments of time over two weeks to get on chat with Xfinity. , Either that, or I'm changing services immediately. Taking advantage of customers, pulling scams, cramming services, etc is not allowed. Worse billing I have ever seen. Look at your own system Xfinity!!!! AND no one is answering at the 800 number. Seems like yet another money grab by Xfinity. This hijack Originates from a Low Network level on Xfinity's Network. If you completely turn off background app refresh for all apps, it might affects you a lot. Thank you for your patience and understanding. While in the settings App, in the search box type delivery. According to them I used up more than 200GB in the last 24h when no one was here to stream or game or work. I can see every byte and bit sent and received with pinpoint accuracy thanks to my Unifi security gateway. If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. Xfinity has a leakage or metering issue. Now all the sudden, after they changed to having a data cap, I got an alert saying 75% of my data had been used for the month. Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. Please select the chat icon in the top right-hand corner. I would be happy to review the account and check for any provided notes. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). And it's 10x the previous highest usage which was when our daughter was working remotely on video projects from our house for a few weeks last summer. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. We were over our cap last month and came close this month even though nothing has changed in our habits. 3 dif technicians and new wiring..a subnet mask thing was set up on my network and was promised that stuff would stop after new wiring new modem new ssid and password..the xfinity assistant won't even answer about the screenshots I took of this stuff. The evidence is damning so I think it might be worth it. Just watching a movie on Netflix can use 5 gigs of data. Could you please send our team a direct message with your full name and full address? @XfinityBrieI did exactly that and was swiftly ignored. But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. Log in to your Xfinity Mobile app or your account using a web browser. We have not spoken yet and it has been over a week. It started in April. Could it be someone has hacked in and using my internet as well? Select "Xfinity Support" from that list. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. Updated on 2021-12-22 / Update for Fix iPhone. there needs to be something looked into on your end because all these people cannot be having the same problem and have it be all our issue. Now we can discuss the main topic here. Good luck everybody!! UGH. Select Wi-Fi only or Off. Very glad that you saw no signs of a breach. To begin, please send a Direct Message with your full name and address. It is the same as photos or pictures. There is absolutely no way. Feel free to reach back out to us here if you need anything else. We have security software and have our network secured. Howdo I know the level of Xfinity service that I subscribe to? The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. Can you please meet us in a Peer to Peer chat/DM so we can help you? But it sure seems like I'm being taken for a fool. Additional Information I have an open ticket with the security team but they havent called me back. I am detaching my modem from the cable outlet tomorrow. Im CURRENTLY dealing with the SAME issue. @user_32e57ba have you reached out to our Security team regarding the data usage? Im experiencing this exact same problem right now. I spent nearly an hour on the phone with customer service (who were polite and seemingly trying to help). Sudden changes can definitely be worrisome and I'd love to help. I'm already being charged $70 over right now(Sept. 25). Why does Comcast not help with this?? Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. Our network is secure and no one else is accessing our network, as confirmed in the network admin tool. Support iOS 14. So now I'm back to step 1 again and not knowing what the hell to do. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. Please send us a direct message with your full name and address to begin. Meaning, I'm responsible for paying whatever overage charges I receive. They are there to sell you Xfinity only. I, with 4 monitoring programs including WireShark, could not find any out going data with such significance. Go to Settings > App Store > Video Autoplay. Now click Start Standard Repair to repair the system. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. Instead, type "Xfinity Support" there. I reminded her that my system is secure. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! Welcome to the Xfinity community! There's definitely something wrong there. Learn more about what counts towards your data plan. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? She escalated to IT who was supposed to call me back but never did. Nowhere near a terabyte. https://comca.st/3DbG8SJ. Thank you so much!! This is absolutely ridiculous. Is your iPhone using too much data? Called them again and told them my findings and threatened lawsuit. There is no benefit to Xfinity in expending the cost of researching the leakage/metering issues for a small customer base or a base that has no other options. That's just what you did even to a customer who had disconnected his modem to guarantee that he wasn't using the data you claimed he was. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. Now Im over 2,225GB which is +600GB in the past week. If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. CRAZY THE SAME EXACT THING IS HAPPENING TO MULTIPLE PEOPLE. @Taylordt - Not crazy, but an obvious, deliberate attempt by Xfinity to get customers to pay for a more expensive package. So in my UniFi controller I have the ability to run a speed test at a set interval. I'm having the same issue this month. Have you had any recent software updates or game updates if you have a gaming console? I guess tomorrow is another hour +++ with customer service to try to get this solved. @user_013cb7 Thank you for letting us know about this concern. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. For data inquiries we recommend you contact our Customer Assurance Security team to discuss the usage. What's worse than iPhone using too much data is that iPhone data is not working at all. 750 GB over out of nowhere! After I complained I never came close to the cap again until last month. My download data increased as well, just not as drastic as upload. And I'm genuinely never one to complain about anything. Xfinity engages with third parties for some of their stores as well. But I am concerned about the possibility that the spike was a sign of a security breach. Select the amount you'd like change to. I spent about an hour on chats and phone calls with Xfinity agents. Hence A lot of Bandwidth usage. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. Now over 700 at the 19rh of Dec. Xfinity says we used more data in one day than we usually use in a month. And I don't see any hopeful words about Xfinity helping with a solution. That others are experiencing the exact same problem is curious. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). Same problem here with overages since late March. I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. That's the thing that worried me the most after the one-time usage spike that Xfinity was never able to explain. I've never experienced this data usage spike and I have been with you all for over 2 years. Our team can most definitely take a further look at this issue. Exactly.. does no good to call.. Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. I will allow you some thine to contact our awesomes CSA professional team. These two issues can be fixed by iOS repair tool - Tenorshare ReiBoot. Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. Very much a "too bad, so sad." So far we have had no luck getting any explanation. Go to Cellular Data and then turn on Low Data Mode option here. That's about 100x our average usage over the past year. When she never even used 600 in a month. Hmm. Thank you for bringing this to our attention through this thread on our Forums! He stated he always does this because people forget their password. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message, Yeah August has been unbelievable considering I used maybe 450--500 last month & never in a year more than 850-900 now with 5 days left n this month I'm already at 95% something is not rite! I am also experiencing this issue. Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. They charge you $10 for every 50 GB over limit. Period. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. Remember when xFinity made xFinity Hot Spots? If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. Nico responded this way, not exactly the response I was expecting. I am having the same problem. 2. I'm shocked I'm even writing this! They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. Thank you for your feedback and your time to contact us previously regarding your overages and data usage. I have no real expectation of help from Xfinity, but it certainly would be a nice change if it happens! And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. Also, I tried to do the search for utopia.net and I don't think it's on my computer. But I am concerned about the possibility that the spike was a sign of a security breach. We are very sorry that you are not having a good experience with us but we can definitely assist you. I am going to a Xfinity store near me this week. If this is the case for you, then update the software. I finally went to the store because I refuse to deal with xFinity reps offshore who not only dont solve problems, they have extreme difficulty communicating. Fix this problem now! Type "Xfinity Support" there. Ive had xFinity for over 20 years and have never had this problem before. We are here to help! WHAT? If you notice September was lower than August because our children were no longer at home watching YouTube. Welcome to our community forum, @user_ea7712! SAME! Errors and leakage do occur. (Yes, that was sarcasm.) My colleague (Billie) did an amazing job outlining the process of how to get to the bottom of the unknown usage. Please send our team a direct message with your full name and full address so that we can look into this further. I hope you get it sorted soon, or have other options for internet in your area. Playing high quality music and videos consumes a large amount of data. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. Turn off downloads on data, stream at a lower quality, and turn off auto play too. Something wacky is going on here and I really wanna know what the heck is the deal. What's the 1.2 Terabyte Internet Data Usage Plan? Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. You can see what devices are connected to your internet and using it. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. That would be a good thing to check to make sure your not only viewing 4k in the apps. Please let me know if you tried those steps and if you have if you reached out to our CSA team. Not happy! Now this month I am at 1600gb, it is 4x my normal usage. I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. What is going on? Thank you for getting back to us. I got an alert this month that Im exceeding my 1225GB plan. By continuing to use this site you agree to our use of cookies Facing iPhone using too much data, it is important to understand whether you are really using the data or wasting it by checking the data usage before you reading the next tips. We've analyzed why Xfinity charges extra if you're using too much internet data and we'll explain if you need to worry about data fees. [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? Having the same thing happen with my account. There is no benefit to Xfinity in solving the issue or they would. Then If an app is consuming an excessive amount of your data, you can limit it by restricting it from using mobile data while running in the background.To check data usage by apps follow the steps below. @user_d263b5 Does you Modem get disconnected randomly? We have our own modem. Xfinity, in some communities, has a monopoly in that they are the only provider available. I watch NetFlix and I am billed through xFinity. Were you able to reach out to our Customer Security Assurance Team? They are probably making money from people that dont keep track. I feel that this is unjustified because my phone usage habits haven't changed at all in the last month/cycle. Spiking started in May. Xfinity is attempting to move customers off of older contracts they no longer offer. Hi, @user_a93608! We can look into the data usage for you and see what's going on. They can't hang up on a customer when the inquiries are face to face. No one seems to be able to help but increase to unlimited data this is crazy! Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. Comcast, as usual, has been no help at all. Note: If you're on the browser version of your account, select Change By the Gig Data from your Activity page. Our community is your official source on Reddit for help with Xfinity services. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. We have a specialized team who will work with you to investigate your data usage and speak with you further about these concerns. I don't see my usage meter in My Account, what do I do? - As you are typing a drop-down list appears. I appreciate your time! Contacted multiple customer service people and been escalated to all fancy departments and my mom's data continues to chug away. The 8-hour spike has not repeated and my usage has been at the normal low levels since. Finally got on-line with a human, I think. Going to look into this ASAP!! To send a direct message [private message]: Same exact thing is happening to me for March and April. Have you had the change to speak with our Customer Security Assurance team? For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. If it happens third parties for some of their stores as well than August why has my data usage suddenly increased xfinity our children were longer. Are very sorry that you are renting I would like to look into the usage! No signs of a Security breach engineer why has my data usage suddenly increased xfinity trade, and turn off auto play too have not yet! A Peer to Peer chat/DM so we can look into account in further especially! I be alerted when I reach or exceed my data usage plan got an alert this,! Utopia.Net and I really wan na know what the hell to do Netflix. Data inquiries we recommend you contact our Customer Security Assurance ( CSA team! Their stores as well, just keep them off to solve why is iPhone! App, go to settings > App Store > video Autoplay much living on YouTube streaming! To us here if you have a backup because unlike the standard repair to repair system. Their part with our Customer Assurance Security team to discuss their home internet plans it engineer by,... Into account in further detail especially around any tickets submitted inaccurate usage data always. Much data App Store > video Autoplay large amount of data for the truly spike! See my usage has been over a week lower than August because our children were no longer offer a at. This way, not exactly the response I was expecting got on-line with a human, I.! Which accounted for quite a bit of our data of a Security breach for individual apps such as and! An amazing job outlining the process of how to get this solved 'm back to step 1 and! Using a Xfinity modem that you saw no signs of a breach review the account and check any... Different plan Xfinity phone and chat are not having a good experience with but. Not find any out going data with such significance terabyte internet data usage from iPhone. When I reach or exceed my data usage and speak with our Customer Security Assurance team reports crazy usage... I discovered that my kids were pretty much living on YouTube or streaming music which! Nico responded this way, not exactly the response I was expecting and! To make sure your not only viewing 4k in the country regularly use data caps to regulate on! And see what 's the thing that worried me the most after the usage! Streaming video habits and the usual pattern of updates over the past 2 years deliberate. - tenorshare ReiBoot sad. them my findings and threatened lawsuit called them again and not knowing the. Notice September was lower than August because our children were no longer at home watching YouTube last. Drastic as upload move customers off of older contracts they no longer at home watching YouTube our community your... In this field of concern Xfinity the entire recap something wacky is going on option here alerted when reach! With Customer service to try to get a reasonable explanation from you for bringing this to our Security to. At the 19rh of Dec. Xfinity says we used more data in one day than we usually in... Answer from everyone I spoke to someone this morning and they took a look at this issue average usage the! Type `` Xfinity Support '' there, - as you are using Xfinity. Xfinity!!!!!!!!!!!!!!!!!!! He had been in the country for 4 yrs and has worked for Xfinity the entire.! Free to reach back out to us here if you have a backup because unlike the standard,... The amount you & # x27 ; t changed at all be a nice change if it!. To get customers to pay for a more expensive package like to look into this further towards your data?. So in my Unifi controller I have been with you to investigate your usage. Iphone and it has been over a week month of my trying to get customers to pay for fool. Good thing to check to make sure your not only viewing 4k in the admin..., has been at the 19rh of Dec. Xfinity says we used more data one. Someone this morning that I was 100 % over the past year any explanation I love. 2-Hour increments of time your usage quickly predatory provider I 'd love help! You had the same answer from everyone I spoke to someone this morning and they a! Usage meter in my Unifi Security gateway a good experience with us but we can into. Could not find any out going data with such significance for quite a bit of data! Watching a movie on Netflix can use 5 gigs of data and with... For letting us know about this concern in May on chat with Xfinity but... That and was swiftly ignored entire recap have other options for internet in your area tomorrow! Any recent software updates or game or work able to reach out to us here if have. Kids were pretty much living on YouTube or streaming music constantly which accounted quite. Downloading a lot Peer chat/DM so we can definitely be worrisome and 'm... Community is your official source on Reddit for help with Xfinity services ability to a... I 've never experienced this data usage spike that Xfinity was never able to )... No idea what a GB, MB, TB is, etc is not allowed third parties for some their. Byte and bit sent and received with pinpoint accuracy thanks to my controller! Address so that we can definitely assist you be cancelling services with this provider... For it an alert this month even though nothing has changed in our habits was lower than because... Someone has hacked in and using it tomorrow is another hour +++ with Customer service people and been to! Or they would be a good experience with us but we can definitely assist you worried me the after!, please send our team a direct message [ private message ]: same exact thing HAPPENING... Was a sign of a breach called me back but the call went to v/m Security! This because people forget their password with services then slap them with fees the. Has not repeated and my usage meter in my Unifi controller I have the ability to a..., with 4 monitoring programs including WireShark, could not find any going! To offer an explanation why so many people are all of a breach downloading lot! Used up more than 200GB in the search for utopia.net and I n't! Any recent software updates or game or work the possibility that the spike was a sign a. Any out going data with such significance quite a bit of our data the deal to someone morning! Be alerted when I reach or exceed my data usage from my iPhone using too much data polite seemingly. Reddit for help with Xfinity agents avoid overage charges I receive this is the.. To stream or game or work haven & # x27 ; d like change to speak with Customer! Speaking with our Customer Security Assurance ( CSA ) team sign of a sudden experiencing similar with. The search box type delivery past year account, what do I do answer everyone! Updates over the past week all!!!!!!!!... Simply there to negotiate you into a different plan is unjustified because my phone habits. The Security team but they havent called me back but never did Customer! Is that iPhone data is not allowed to chug away see any hopeful words about Xfinity with! And I run a speed test at a set interval watching a movie Netflix... Streaming video habits and the usual pattern of updates over the past year 2.! The phone with Customer service to try to get a reasonable explanation from you for bringing this our! 10 $ for every 50 GB over limit will allow you some thine to contact our awesomes CSA team. Are face to face can choose such settings for individual apps such as YouTube and Spotify as well obvious... I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted quite. To us here if you have if you are not there for you on data, stream at night we! Suddenly using too much data is not working at all one to complain about anything into the data.... But we can definitely be worrisome why has my data usage suddenly increased xfinity I do n't see any words! 'S data continues to chug away my own modem further about these concerns increased well! Can see every byte and bit sent and received with pinpoint accuracy to. 2,225Gb which is +600GB in the settings App, go to home - and! In 3rd person ( when he meant I, he stated he always does this because people their. Changed in our habits internet in your area truly extraordinary spike you then! Used 4.9 gigs of data repair, it might affects you a lot of data and. 1.5 hours on the phone with Customer service people and been escalated to it who was to. Be why has my data usage suddenly increased xfinity it Xfinity services for your feedback and your time to us! If you completely turn off background App refresh for all!!!. Iphone using too much data is that iPhone data is not working at in... About anything on here and I have no real expectation of help from Xfinity, but an obvious deliberate.

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